Privacy Policy

Puredot Inc dba Artisanal Aqua ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how and why we use it, who we share it with, and the choices and rights you have regarding your information when you visit our website, place an order, or otherwise interact with us. By using our website and services, you consent to the practices described in this policy. We encourage you to read it in full so that you understand how your information is handled.

Information we collect

When you place an order, create an account, or contact us, we collect the details you provide directly. This typically includes your name, email address, telephone number, shipping address, billing address, and the contents of your order. If you contact our support team, we also retain the correspondence and any information you choose to include in it so that we can assist you and keep a record of the matter.

Payment card details are entered directly with our payment processor and are not stored on our servers. We never see or retain your full card number. Our payment processor handles that information under its own security standards and privacy terms.

We also automatically collect limited technical and usage data when you visit the site, such as your device type, browser, operating system, IP address, referring pages, the pages you view, and the dates and times of your visits. This information helps us operate the site, understand how it is used, diagnose problems, and improve the experience we offer.

How we use your information

We use the information we collect to process, fulfill, and ship your orders; to communicate with you about your orders, including order confirmations, shipping notifications, and support responses; to provide customer service and resolve claims; to prevent, detect, and investigate fraud or misuse; to comply with our legal and tax obligations; and to operate, maintain, and improve our website and product range. If you have opted in, we may also use your email address to send occasional product news, new arrivals, and offers. You can unsubscribe from marketing messages at any time using the link in those emails or by contacting us. We do not sell your personal information to third parties.

How we share your information

We share your information only with the service providers necessary to run our store and fulfill your orders. These include our payment processor, our shipping and fulfillment carriers, and our email, analytics, and customer support tools. Each of these providers is permitted to use your information only to perform services on our behalf and is bound by its own privacy and security obligations. We may also disclose information where required to do so by law, regulation, legal process, or a valid governmental request, or where necessary to protect our rights, property, or the safety of our customers. In the event of a merger, acquisition, or sale of assets, customer information may be transferred as part of that transaction, subject to this policy.

Cookies and tracking technologies

We use cookies and similar technologies to operate the website and to understand how it is used. Essential cookies are required for core functions such as maintaining your shopping cart and completing checkout. Analytics cookies help us measure traffic and improve the site. You can control or disable cookies through your browser settings, though please note that disabling essential cookies may prevent parts of the site, including checkout, from working properly. Our site may also use analytics and advertising services that set their own cookies, subject to their respective privacy policies.

Data retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, including to complete your orders, provide support, and comply with our legal, accounting, and tax obligations. Order and transaction records are generally kept for the period required by applicable law. When information is no longer needed, we take reasonable steps to delete or anonymize it.

Data security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, or alteration. Payment transactions are encrypted and handled by our payment processor. However, no method of transmission over the internet or method of electronic storage is completely secure, and while we strive to protect your information, we cannot guarantee its absolute security. You are responsible for keeping any account credentials confidential.

Children's privacy

Our website and products are intended for adults. We do not knowingly collect personal information from children under the age of 13. If you believe that a child has provided us with personal information, please contact us and we will take appropriate steps to delete it.

Your rights and choices

Depending on where you live, you may have the right to request access to the personal information we hold about you, to request that we correct or update inaccurate information, to request deletion of your information, and to object to or restrict certain processing. You may also opt out of marketing communications at any time. To exercise any of these rights, email us at support@artisanalaqua.com and we will respond in accordance with applicable law. We may need to verify your identity before acting on your request.

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we do, we will revise the "Last updated" date at the top of this page. The current version is always posted here, and your continued use of the site after any change constitutes acceptance of the updated policy.

Contact us

If you have any questions about this Privacy Policy or how we handle your information, please email support@artisanalaqua.com or write to us at Puredot Inc dba Artisanal Aqua, 63 Austin Blvd, Suite 2, Commack, NY 11725, United States.