We'd love to hear from you.
A question about a specific water, help with an order, or a wholesale enquiry — reach out and a real person will get back to you.
The fastest way to reach us. Write to support@artisanalaqua.com and we typically reply within one business day (Monday–Friday).
Phone
Call +1 516-780-7078 during U.S. business hours (Mon–Fri, 9am–5pm Eastern). If we miss you, email is still fastest.
Mailing address
Puredot Inc. dba Artisanal Aqua
63 Austin Boulevard, Suite 2
Commack, New York 11725
United States
A mailing and business address, not a retail storefront — we're not set up for walk-in visits.
Order support & claims
Email support@artisanalaqua.com with your order number. For breakage, include an unedited opening video of the package (see Shipping & Returns).
Wholesale & press
Interested in carrying our waters, or writing about them? Email support@artisanalaqua.com with a few details about your business or publication.